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While the government has been rigorously integrating technology in all its systems and processes, the country still has a long way to go in terms of making quality service delivery accessible to all. Lack of integration with existing systems and the absence of a long-term digital vision continue as major impediments to India’s dream of universal and timely access to high-quality services.

The need of the hour is a holistic digital transformation, with a robust systems integration approach and one that creates a model for sustained collaboration. Digital Bharat Collaborative is just that - implementing open source, public good digital technology to strengthen public services delivery of services to the last mile.

Digital Bharat Collaborative addresses both supply and demand sides to transform the delivery of public services with enhanced accountability, accessibility and quality of service, that is fair, just and impartial for all, in line with its philosophy of ensuring equal opportunities to all. It integrates technology strategically to:

  • Strengthen communities to empower last mile delivery to communities
    Through technology deployment at the last mile, it creates equal opportunities and equitable access to quality public services for the most vulnerable i.e. reaching the unreached.
  • Strengthen Systems to build quality of service delivery by
    - Improving observability, that enhances accountability through use of real time data to make decisions
    - Enabling and enhancing state capacity through system workforce processes and infrastructure strengthening

The three unique focal areas that make this Collaborative a gamechanger are:

  1. Government to Government - this focuses on transforming and enhancing the experience and quality of work that takes place between or within and government departments or ministries. It looks on transforming inter and as well as intra departmental coordination through introduction and use of digital technologies.
  2. Government to Employees - will enhance the experience of government employees of departmental processes by integrating technology within different department and ministries processes.
  3. Government to Citizens - will boost the experience of public service delivery by the citizen/ beneficiaries’ through creating availability and accessibility of quality services.